The AAMI eXchange brings HTM professionals and vendors together each year to connect, learn, and explore the state of the industry. Over the course of four days, more than 2,500 attendees gained insights from 60+ education sessions, exhibit hours, and networking opportunities that will inform decisions for the rest of 2025.
As an exhibitor, sponsor, and speakers for this year’s eXchange, the FSI team came away from these immersive days with renewed energy and a refreshed focus on industry priorities. For those unable to make it to New Orleans in person, here is our recap:
What We Learned
Throughout the eXchange, FSI staff attended several keynotes and educational sessions from industry leaders. We left the show inspired and reflecting on a few key takeaways:
- The HTM community is ready for AI: Artificial Intelligence and its application in HTM workflows has been a hot topic recently. This was reflected at this year’s AAMI eXchange, with an education track dedicated to Artificial Intelligence. AI is already impacting how HTM teams operate, and the potential use cases for the technology are vast. Optimizing preventive or predictive maintenance practices, streamlining data analysis, and supporting medical device security are just a few areas that AI may transform in the near future. In a recent survey conducted with our friends at TechNation, we learned that HTM professionals are looking forward to AI making it easier to organize databases, gain insights from historical maintenance documentation, identify devices, and much more.
- Interoperability means good data and streamlined workflows: HTM departments use a multitude of different tools, software platforms, and databases in their daily workflows. As teams look to operate more efficiently, interoperability is becoming an essential focus. From peripheral tools that integrate with primary asset management systems to asset information that auto-populates with a barcode scan – making workflows simpler, more accurate, and more automated creates valuable efficiency.
- New ideas surfacing for asset management optimization: Improving asset management is always relevant, but a few common threads in how to make equipment easier to manage and maintain emerged. Alternative maintenance practices, capital planning around extended asset lifecycles, and asset standardization to make tracking and recall management easier were focuses in educational sessions. CMMS/EAM tools can support optimization of asset management in a big way, particularly when built for the unique needs of healthcare maintenance teams. FSI’s CMMS/EAM offers dedicated tools for operational data analysis, capital planning, compliance, and more – plus configurable dashboards and PM scheduling that can support alternative maintenance strategies.
What We Heard
During Expo Hall hours, the FSI team had the pleasure of speaking with HTM professionals about how their departments are operating, how their CMMS/EAM solutions are performing, and what needs their software tools could better address. Here are a few insights from these conversations:
- Efficiency in the field is a priority: One of the most common words we heard to describe asset management system challenges was “clunky.” A less-than-streamlined system impacts operations on many levels, ultimately creating delays in work and making it difficult to maintain an accurate database. Through demos of FSI’s CMMS, we got to share some of the ways our healthcare-specific system makes processes quicker and easier, instead of forcing users to search for workarounds. From configurable workflow automations and integrations with top tools to mobile solutions that keep techs on the move, AAMI eXchange attendees saw the benefits of a system built for their unique needs.
- Teams are getting leaner: On top of striving for greater efficiency, HTM teams are getting leaner in the face of resourcing challenges. With less staff comes a need for tools that are easy to learn and use, reducing ramp time and labor needed to maintain systems. FSI’s CMMS/EAM empowers HTM departments to combat resourcing and turnover challenges with a focus on an intuitive user experience and resources like in-app training modules. Additionally, The Neighborhood, FSI’s dedicated online community, allows users to connect to share ideas, ask questions, and get support from fellow customers and FSI staff.
- Reliable data is needed to inform decisions that improve budgeting, labor planning, downtime reduction, and more: Operational data can be a powerhouse of a resource for healthcare maintenance management, but too many teams are facing challenges in leveraging the data that exists in their system. With accurate data and effective ways to analyze it, teams can make truly impactful decisions for change based on potential process gaps. Spotting opportunities for tweaks in how a budget is managed, how staff are distributed, or maintenance cadences can lead to big operational improvements – and dollars saved. Utilizing tools like FSI’s Analytics module or configurable dashboards makes it simple to monitor and report on priority metrics, complete with visualizations that ease communication of performance across departments.
What We Shared
FSI didn’t just spend time in the exhibit hall – we had the opportunity to present, sharing knowledge from both the perspective of internal experts and a CMMS/EAM customer:
- ABCs of AEM for HTM: Part of the Equipment Management learning track, Baptist Health’s System Director of Biomedical Engineering, Bruce Lunde, and FSI’s Director of Product Experience, Joe Stockman, gave a presentation on how HTM departments can develop and implement an Alternative Equipment Maintenance (AEM) program that satisfies regulatory compliance requirements. By deviating from Original Equipment Manufacturer (OEM) maintenance guidelines, HTM teams can extend asset lifecycles, reduce downtime, and maintain compliance while cutting down on labor and budget burn associated with potentially excessive maintenance activities. Missed the presentation? Download a copy of the slides below to learn how your organization can manage an AEM strategy that boosts efficiency without compromising performance.
- The power of smart automations and integrations at the Innovation Hub: During exhibit hours, FSI’s Director of Customer Solutions, Mike Zimmer and Product Manager, Jen D’Alessio, hosted an Innovation Hub session that covered how our platform is innovating to help HTM teams work smarter in the field and in the office. Focusing on interoperability as an essential lever of operational efficiency, we covered how key integrations like ServiceNow and Fluke Biomedical’s OneQA, configurable automations, the ability to visualize assets and work orders on facility floor plans, and more in the FSI platform keep workflows seamless.
As the FSI team reflects on our time at this year’s AAMI eXchange, we’d like to appreciate all of the HTM professionals who attended the event, stopped by the FSI booth, and shared their wisdom in informative speaking sessions. Moving into the second half of 2025, the conversations and themes from this event will help fuel the development of FSI’s products, ensuring our CMMS/EAM tools are aligned with the real needs of the HTM industry. We strive to continue delivering solutions that enable healthcare organizations to maintain the highest quality of patient care.
Thank you to the team at AAMI for hosting this event and giving the HTM industry an opportunity to connect, share knowledge, and gain insight on the years to come!
Contact us here for more on how FSI's healthcare-specific suite of solutions empowers HTM operations with purpose-built tools.