As a CMMS/EAM built for, and by, healthcare professionals, the FSI team makes it our mission to show up for the professionals we serve and ensure our products and services align with the real needs of healthcare maintenance teams. Whether a CMMS user is a technician juggling a long list of work orders or a system analyst working to optimize budgets and maintenance schedules, their insights are invaluable when it comes to guiding priorities for a software’s evolution.
This year, part of this commitment to staying in tune with the state of the industry has included being on-site at healthcare Facilities and HTM events wherever possible — attending over 20 trade shows and meetings so far. Team members have been on the road from coast to coast, collaborating with customers, getting product feedback during live demos, and keeping up with the latest industry focuses through presentations from healthcare maintenance leaders.
From Orlando to Temecula, we’ve spoken with healthcare maintenance professionals to understand their needs and wants when it comes to software tools. Through one-on-one demos of FSI’s suite of solutions, happy hour discussions, and hearing from industry thought leaders, we came away with several leanings that impact our product roadmap.
Across Facilities, HTM, EVS, and more, healthcare services teams are facing some common challenges and concerns. Departments all over the country are facing resourcing cuts and high turnover, complicating operations while still striving to improve safety and reliability of environments and assets. With high turnover comes learning curves for new staff, requiring training that eats away at wrench time.
On top of this, commonly-outsourced customer support for their software tools means questions aren’t necessarily being handled by experts, leading to ongoing database issues and frustration. Software support can make or break performance when teams are faced with pressure to cut back on resourcing without losing productivity.
Hearing these challenges from the teams driving safe healthcare environments reinforces our commitment to delivering comprehensive, tailor-built solutions and in-house expert support. With tools built for the job at hand, stellar support, and a community of users to connect with, maintenance teams are empowered to ensure the safest, most efficient environments supporting patient care.
During trade show booth time, we’ve had the chance to show off new tools like configurable workflow automations and a streamlined mobile app, Inbox, plus customer favorites like eBinders for digital compliance management or View for intuitive visualizations of assets and work orders directly on facility floor plans. These in-person demos lead to enlightening conversations, both to highlight how tech tools can be leveraged more and to gain feedback from those in the field on how they interact with the software at hand.
In addition to gaining product feedback and understanding incoming industry priorities, attending HTM and HFM events are an opportunity for invaluable face-to-face connection with our customers. Spending time with users in-person is a privilege and an essential aspect of our product development. Whether we are visiting a customer at their facility to support their CMMS strategy or discussing how their user experience has been at a tradeshow booth, the feedback received directly impacts new feature development and existing product enhancements.
Having a presence at events across the country has also enabled greater partnership with customers, collaborating on educational presentations that share their stories and best practices with a wider audience. FSI customers and staff have taken the stage at several events throughout 2025, presenting on best practices and recommendations to improve healthcare maintenance management operations.
Sabrina Noble, Associate Director, University of Tennessee Medical Center co-presented the “Data for Direction” presentation to share how her facility leverages CMMS data to benchmark performance and identify areas for improvement at the THEA Annual Expo this May, while Dennis Ford, ASHE President-elect, Corporate Support Services, Atrium Health co-presented “From Good to Great: How to Make Your CMMS Better” to share how Atrium approaches database management and improvement at the FHEA Annual Conference. In June, Bruce Lunde, System Director, Biomedical Engineering, Baptist Health Kentucky and Indiana co-presented “The ABCs of AEM for HTM” at the AAMI eXchange, covering Baptist Health’s alternative maintenance practices that keep their HTM operations efficient and compliant.
Thank you to the customers that have contributed their expertise to help fellow industry professionals this year — we look forward to many more opportunities to highlight your knowledge!
Moving forward, the FSI team will continue to prioritize being present at in-person events across the country — with even more appearances planned on the West Coast. Whether it’s a regional conference, national expo, or a customer site visit, we’re committed to showing up for the professionals we serve and engaging in the conversations that shape our product roadmap.
Expect to see us at upcoming trade shows where we’ll be demoing new developments designed to make workflows smoother and data more actionable. With enhancements planned that support smarter rounding, efficient space management, better ways to ensure compliance, and more, there will be plenty of innovative features to share. We’re excited to keep the momentum going and deepen our connections with healthcare maintenance teams nationwide.
Want to know where we’ll be in the coming months? Check out our events calendar or reach out to the team here!