
Get ready for FSI's next User Conference!
Our free customer event takes place October 2025 in Denver, CO — and you’re invited.
The Westin Denver Downtown, Denver, CO
Join us for three immersive days and participate in FSI’s training sessions, feedback sessions, networking, and more.
If you haven't attended before, the FSI User Conference is a free in-person event for all of FSI's customers. The conference includes customer feedback sessions, connection with other maintenance professionals using FSI, education sessions, product releases, and more. Justify your attendance with our letter template.
Please note that your hotel rooms are booked separately. More info below.
Tuesday, September 20
8 am – 3 pm
Instructors: Angie Oglesby – Manager of Customer Support FSI
Company: FSI
Price: $300
FSI Boot Camp
Are you new to the CMS Family? Do you have a need to learn the basics of CMS, including the updated CMS Work Order screen?
Sign up for a full day where you will get hands-on practice finding, creating, and closing work orders in both CMS and CMS Tech, setting up assets and PMs with and without readings, using the Materials Module, adding and disabling users, and setting up CMS to assign work orders automatically.
Tuesday, September 20
8 am – 12 pm
Instructors: Paul Dzurinda and Colin McKay
Company: Jensen Hughes
Price: $150
Alternative Life Safety Measures (ALSMs) Workshop
Any time there is a Life Safety Code deficiency that cannot be corrected in a reasonable time, ALSMs (ILSM per TJC lingo) need to be considered (and implemented as deemed necessary).
Colin and Paul will hold discussions regarding various code requirements and then have various interactive breakout sessions. They will provide these groups with scenarios depicting different code deficiencies and have them:
1) Determine the code section for the deficiency
2) Come up with ideas for fixing the DEF
3) Come up with ALSMs that can be implemented during the time before the DEF is corrected.
Tuesday, September 20
1 pm – 4 pm
Instructors: Mike Hetcko, VP of Finance at FSI and Joe Stockman, Director of Customer Success at FSI
Company: FSI
Price: $150
PMs: Scheduling, Performing, and Compliance Reporting
Do you need help using CMS to maintain compliance?
Sign up for this in-depth presentation of every aspect of compliance, from the building your procedure library for compliance reporting, to the technician in the field completing the work efficiently and configuring and using your compliance dashboard to prove what’s done.
You’ll learn tips, tricks, and different configuration options so you can balance your team’s workload against what you’re reporting on.
Wednesday, October 1st
Pre-Conference Sessions
FSI Bootcamp
Full-Day Session: 9am - 4pm
Join us for a full day of immersive FSI Fundamentals packed with Tips and Tricks and Hands-On Practice!
We will cover:
- CMS 101: The Basics - Navigating, everything Work Orders, Assets and CMS Tech
- CMS 201: Work Order & Asset Configurations, Risk Scoring, Procedures & Scheduling
- CMS 301: Customization & Configurations - Dashboards, Administrative, User, and Roles
Making the Most of Your Compliance Dashboards
Half-Day Session: 9am - 12pm
FSI's regulatory dashboards are a powerful tool available to all FSI users and can be used to track compliance standards for accreditation purposes, elevator programs, backflow inspections, and more. Attendees are encouraged to bring a laptop so the FSI team can help them set these configurations during this session.
We will cover:
- Navigating the regulatory dashboard tools
- Establishing relationships with procedures
- Reporting options for the compliance dashboard
- Extending the capabilities of compliance dashboards via electronic binders
Administrative and Automated Workflows
Half-Day Session: 1pm - 4pm
Automate processes and decision making with the use of Flow and other advanced escalation processes within the system. Join experts Jen D'Alessio, Product Manager, and Brylie Worth, Customer Success Manager, as they cover how to build and manage workflows to suit your team's unique needs. Attendees are encouraged to bring a laptop so the FSI team can help them set these configurations during this session.
We will cover:
- Work order escalations
- Zone assignments
- Permission matrix
- Flows
- Custom dashboards
- Email responses
- Work order survey configuration
- Risk manager
Interested in speaking at FSI's User Conference? Reach out here.
Conference Agenda
Download the Full Agenda
Wednesday, October 1st
9:00 am - 4:00 pm | Pre-Conference Sessions |
1:00 - 5:00 pm | Customer Advisory Board (CAB) Meeting |
6:00 - 8:00 pm | Customer Welcome Reception |
Thursday, October 2nd
7:30 - 9:00 am |
Breakfast & Registration |
9:00 - 9:15 am |
Welcome and Introductions Zachary Seely, CEO, FSI Joe Serwinski, Founder, FSI |
9:15 - 10:00 am |
2025 Recap and What's Next Joe Stockman, Director of Product Experience, FSI |
10:00 - 10:45 am |
Keynote Session Mental Health in the Workplace Joe Zimmer, VP, Revenue, FSI Ruben Garcia, Market Director of Facility Management, CommonSpirit |
10:45 - 11:00 am | Break |
11:00 - 11:45 am |
Breakout Session 1 Option A: Leveraging Analytics & AI Mike Zimmer, Director of Customer Solutions, FSI Option B: Introducing Efficiencies with FSI Inbox Shawn Hewitt, Senior Product Manager, FSI Manny Wolfe, Senior Software Developer, FSI Paul Kitzmiller, Facilities System Analyst, Penn State Health Sam McFarlane, Facilities Manager, University of Utah Hospital |
11:45 am - 1:00 pm | Lunch and Networking |
1:00 - 2:00 pm |
General Session From the Basement to the Boardroom: Promoting In-Sourcing and Capital Decision-Making David Fox, Director of Implementation, FSI |
2:00 - 2:45 pm |
Breakout Session 2 Option A: Driving Operational Efficiencies with Flow Jen D'Alessio, Product Manager, FSI Joe Martino, MS, CHEP, CHSP, CHFSM, Director of Operations, Northwell Health Option B: Turning Obstacles into Opportunities: Tackling "Unable to Locate" and "Unable to Access/Perform" Joe Stockman, Director of Product Experience, FSI |
2:45 - 3:00 pm | Break |
3:00 - 3:45 pm |
Breakout Session 3 Option A: Managing the Lifecycle of an Asset: Strategies for Optimal Performance Rick Joslin, Senior Solutions Architect, FSI Option B: Enhancing Room Readiness with Clipboard and Rounding Updates Bill Harpin, Operations Manager Facilities Department of Gaylord Specialty Healthcare Jen D'Alessio, Product Manager, FSI |
3:45 - 4:00 pm | Customer Awards and Closing |
6:00 - 9:00 pm | Evening Activity |
Friday, October 3rd
7:30 - 9:00 am |
Breakfast |
9:00 - 9:15 am |
Partner/Sponsor Commentary Chris Lang, Vice President, Product and Strategy, FSI |
9:15 - 10:00 am |
Breakout Session 4 Option A: Beyond Reimbursement Reporting: Unlock the Full Potential of Space Manager Ted Pappas, Business Development Manager, FSI Option B: Building a Plan for Standardization: Enhancing Efficiency and Consistency in Healthcare Operations Joe Stockman, Director of Product Experience, FSI Mike Zimmer, Director of Customer Solutions, FSI |
10:00 - 10:15 am | Break |
10:15 - 11:15 am |
General Session State of the Healthcare Industry, Compliance Suzanne Rahall, Director of Sales, FSI Dennis Ford, MHA, CHFM, CHC, FASHE, ASHE President-elect |
11:15 - 11:45 am | Ask the (FSI) Experts and Conference Wrap |