Patrick Woodring, Head of Finance
Patrick is the Head of Finance leading the accounting & finance functions. His expertise is in accounting & finance operational excellence, forecasting accuracy, and strategic planning.
Bringing a wealth of experience from start-ups to publicly traded tech companies, Patrick most recently served as the VP of Finance & Business Operations for Transeo, a venture backed EdTech startup. Prior to Transeo, Patrick provided financial support and guidance to a $250M business unit within KLA, an industry leading semiconductor manufacturing company.
Patrick holds a BS in Finance from John Carroll University and an MBA from Indiana University’s Kelly School of Business.
Claire Meeks, Associate Director for Customer Success
Claire joins the FSI leadership team as Associate Director for Customer Success. Claire leads the growing Customer Success program ensuring our customers have a trusted partner within FSI to understand their needs, address questions, and ensure they fully-leverage FSI’s services and technology.
Prior to coming to FSI, Claire held various positions in facilities management and hospital leadership with The Ohio State University Wexner Medical Center and Atrium Health. She has experience managing maintenance programs and teams, ensuring regulatory compliance, and has an understanding and love of the hospital environment. As a previous user of CMS, Claire also has experience implementing and utilizing FSI’s suite of products.
As a self-professed “maintenance lady”, Claire is excited to partner with FSI’s customers serving as their primary point of contact helping to identify and implement solutions suited for the complex healthcare environment. Claire has a passion for the behind-the-scenes-heroes of our hospitals and is committed to delivering the best experience possible.
Outside of work, Claire and her husband David spend much of their time riding motorcycles in their home state of North Carolina and sitting on the sofa with their miniature dachshunds Snoop and Dre.
Zachary Seely, CEO
Zachary Seely is the CEO of FSI, a leader in Computerized Maintenance Management Software focused on the healthcare industry.
Prior to his role as Managing Director of Seely Partners Capital, a search fund, Seely was an independent management consultant focused on the media and technology industries. He previously led business strategy and operations for Luma Pictures, which has a portfolio that includes visual effects services, original content production, and an early venture investment fund.
Before joining Luma in 2016, Seely held positions of increasing responsibility at several media and technology related businesses, including Spotify, Hulu, CNN, and Fox Sports. He also gained experience at the global management consulting firm of McKinsey & Company, where he served in the Business Technology Office for four years.
Seely holds a BA from Bates College and an MBA from the Wharton School at the University of Pennsylvania and serves as a Director on the board of the J.M. Huber Corporation.
Joe Serwinski, President & Founder
Joe Serwinski is the Founder and President of FSI. He is a seasoned professional with a broad range of experience in facility management, computerized maintenance management systems (CMMS) and business development.
Joe has 31 years of experience in facility management in the healthcare industry including management, consulting and sales. Joe spent 14 years working in the healthcare facilities management field before starting his own company. His healthcare experience started in the Facilities Management department at Children’s Hospital of Pittsburgh.
From there he moved to ARAMARK (Healthcare division) and set up Service Call Centers for hospitals across the US. As a Director at Four Rivers Software, he led the company efforts toward a healthcare focus product and managed the CMMS implementation of a 300-hospital system network.
The last 17 years have been devoted to creating a customer focus, technology-centric software and services company. Joe has put together a team of healthcare and CMMS professionals that take pride in their applications and customer services.
Michael Hetcko, Vice President
Michael Hetcko is Vice-President at FSI, where Michael focuses on customer needs around the utilization of the CMS family of applications, development of new features and compliance reporting needs.
He has over 15 years of experience working with healthcare clients in both facilities and clinical engineering. He has worked with customers of varying sizes to streamline processes, develop compliance and productivity dashboards and utilize the data from their CMMS system to support business decisions. Michael holds an undergraduate degree in Business Administration from Washington and Jefferson College and an MBA in Finance from the Katz School of Business at the University of Pittsburgh.
Joseph C. Stockman, Director of Customer Success
Joe Stockman has over 20 years of experience as a Software Developer providing both custom and off-the-shelf solutions for various types of customers.
Prior to working with FSI, he worked for Westinghouse, Four Rivers Software Systems, Tele-Tracking Technologies, and has written custom desktop and handheld software for a variety of companies (healthcare, government, education) through his work as an independent consultant. His experience as both a developer and a consultant in the CMMS industry allows him to understand the customer’s needs and provide solutions that benefit not only that customer, but all customers.
Joe has also authored and co-authored several books on Microsoft Access including the Access 2013 and Access 2010 All-In-One Desk Reference for Dummies, the Access 2007 Bible and the Access 2007 Workbook for Dummies.
Michael Hunt, Director of Operations
Michael has over 25 years of experience in sales, management and operations. Prior to joining FSI in May 2016, Michael served as Vice President for a premier Food Broker in the Pittsburgh, Ohio and West Virginia market.
Most recently he was Sales and Customer Service manager for a retail and wholesale Internet company serving clients both nationally and internationally.
Michael is in charge of overseeing the day-to-day activities at FSI. His primary focus is implementing and improving processes throughout the company’s departments. He works closely with the managers of Customer Support and Services.
Joe Zimmer, Chief of Staff
Joe joined FSI in late 2021 as Chief of Staff and is focused on business operations and strategy. He works closely with leaders across teams to prioritize projects and provide input as needed.
Before joining FSI, Joe was at a technology startup Ripl, which helped small businesses create social media content. In his time there he was involved in marketing, product management, business intelligence, and partnerships. In his last role, Joe oversaw all customer acquisition and growth efforts.
Joe is passionate about growing businesses, building relationships, and helping teams work together.
Jason Rolfe, Director of Sales
Jason has nearly twenty years of sales and sales leadership experience with a focus in healthcare Software as a Service applications. He has spent the past ten plus years providing solutions to address process improvement and system interoperability in hospitals and health systems. Prior to working at FSI, Jason was an integral part in scaling Invita Healthcare. He’s passionate about scaling early-stage companies, mentoring, building relationships in the field, and developing a dynamic culture. In his personal time he enjoys traveling with his family, coaching his daughter, staying active, and is an avid Philadelphia sports fan.
Jennifer D'Alessio, Product Delivery Manager
Jen joined FSI in 2013 as a part-time software tester. She came on full time in 2016, forming the QA department within the development team and soon moved into the newly created role of Release Manager. She is now the Product Delivery Manager, making sure that quality updates and fantastic new features are fully planned for and successfully released to our customers.
Before working at FSI, Jen was a theatrical and architectural lighting designer, creatively managing and programming high-end retail, hospitality, and residential projects and stage productions.
When she isn’t working, Jen loves spending time with her husband, kids, and dog, working on DIY projects, and traveling to as many new places as she can.
Joe St Amand, Manager Inventory Services
Joe joined FSI in 2015 as an Inventory Specialist. He worked his way up through the Inventory Services Department to his current role as Manager of Inventory Services, which he took over in January of 2018. He works closely with his Project Managers in the field leading teams of Inventory Specialists conducting asset inventories for our customers.
Before joining FSI, Joe worked in law enforcement which help him build his skills in Leadership and Customer Service.
Joe believes that for a CMMS program to function properly and efficiently it has to begin with accurate, standardized data.
Derek Smith, Director of Technology
Derek is Director of Technology at FSI and leads the Engineering and Product teams. He provides strategic insight to the company’s product vision, as well as tactical leadership for the teams executing on FSI’s product roadmap.
During the rise of the Internet, Derek started his career in software development and has worked in corporate IT, local government, professional services, and privately held product companies.
Prior to FSI, Derek was Director of Engineering for a market leader in the Integrated Workplace Management System (IWMS) space as both an individual contributor and engineering leader. He led the team which brought to market a new data analytics product line and helped guide engineering team alignment following multiple acquisitions. Derek has an undergraduate degree in Computer Science from Whitworth University.
Angie Oglesby, Manager of Customer Support
As Manager of Customer Support, Angie’s primary focus is supporting FSI’s customers. Angie brings over 10 years of experience in facilities management to the table, along with over 20 years of experience supporting company operations in other areas.
Angie graduated with a bachelor’s and master’s degrees in business administration & management from the University of Phoenix and has worked for a number of hospitals including Marymount Hospital (part of The Cleveland Clinic Hospitals), St. Vincent Charity Hospital, and St. Luke’s Medical Center.
These positions give Angie significant insights into how to provide the appropriate training and implementation services and identify best practices for utilizing the CMS application.
The policies, protocols, and protections we have in place were developed with one goal: to safeguard the privacy and security of your organization and its data.
Data protection & encryption
Data at rest
Advanced Encryption Standard (AES) 256-bit encryption. All stored data is encrypted to the highest standard—the same as that used by all US financial institutions.
Data in motion
We use Transport Layer Security (TLS) 1.2 encryption protocol. This cryptographic protocol ensures secure delivery of data transferred over the internet. It protects that information that is being transferred, and also authenticates the website’s identity. Sites with a TLS/SSL certificate are identified as such by the https and the padlock icon in the browser’s address bar. FSI uses SSL/TLS certificates from Google Trust Services and GoDaddy.
Data stored in the cloud
We leverage Microsoft Azure components to provide reliable fault-tolerant and highly available systems in the cloud. Learn more about Azure’s data privacy commitments.
Your data belongs to you and your organization. If you decide that you would like to end your relationship with FSI, we ensure that all information and documents associated with your account are completely and irreversibly removed.
Identity management & authentication
We prevent unauthorized activity through password limitations (including the recommendation of creating a password of 14 characters or more.) Additionally, we automatically log users out after an extended period of inactivity so that unauthorized users may not access the account.
FSI has successfully completed a Type 1 Service Organization Control 2 (SOC 2 Type I) certification. This confirms we have established and continue to follow strict information security policies and procedures, and provide independent third-party verification that our operations meet or exceed defined controls for the security of our customer data.
In the event of a system outage, we have processes in place to help keep all data safe and secure. We also have disaster recovery and business continuity plans in place. If you are aware of a security issue affecting FSI or our customers and you wish to disclose it, email us at firstname.lastname@example.org. Likewise, if you have any other security concerns, please let us know.
Jenna Irish, Senior Marketing Manager
Jenna joins FSI with a Marketing and Communications background spanning several industries, including healthcare, financial services, real estate, sports, and hospitality, working with both start-ups and Fortune 500 companies. As Senior Marketing Manager, she oversees all marketing activity that aligns with Sales, Development, and Customer Success initiatives.
Most recently, Jenna supported sales and marketing initiatives at Choice Hotels International, leading paid and earned media efforts, creative partnerships, and brand campaigns. Prior to Choice, she worked at grocery ecommerce company, Rosie, driving B2B SaaS work and growing the marketing team.
Outside of work, Jenna spends time sourcing delicious food and drink with her son, Jae Moon, and her husband, Ryan, in the DMV.